Frequently Asked Questions
We offer tailored payroll solutions to suit your business needs. Here you will find answers to many frequently asked questions, but if your question is not listed please contact us and a member of our team will be happy to advise.
Payroll is becoming more complex with added legislation such as RTI and Auto Enrolment. To employ a qualified person to run your payroll in house, buy and support payroll software, training updates, office space, have spare capacity for absence cover of your pay roller, disaster recovery procedures and comply with data protection issues is just not cost effective for a lot of employers.
There are a lot of payroll providers to choose from and you need to be careful that you engage the right one for your company. The main thing to remember is that you need to compare ‘like for like’ and weed out any hidden costs.
- Ask for a firm quote that includes all fees.
- Query if you don’t have some sort of scoping exercise and procedure discussions.
- Check the terms of engagement and ensure they can provide all services you require, include future requirements/growth, such as auto enrolment or business plans.
- Is there a charge for changing the level of service required, what happens should you or the provider terminate the service.
- Ask for testimonials and speak to the authors.
There are many payroll providers who do not hold the Bacs Registered status. This means that a bureau is audited and compliant to Bacs legislation.
Here at FC Payroll Solutions we ask the employer to delegate an authorised payroll contact within the company. Depending on the set up and size of the company there could be more contacts given. These are the people that we will work with when scoping the payroll requirements and setting procedures in place to include how data is sent to and from payroll.
Depending on the knowledge of the provider chosen, any payroll can be outsourced. With comprehensive scoping, agreed procedures and deadline dates in place, it will work!
All instructions for the payroll concerning employees pay are driven by the employer, if a Bacs service is requested a signature from a designated contact is required prior to sending the payroll to Bacs. This gives the employer control over what is being paid without the worries of processing.
With the checking procedures in place errors should not happen. If they do, FC Payroll Solutions will work with the employer to rectify the error. Procedures will then be addressed to minimise the same error occurring again.
Again this will depend on the chosen provider and their depth of knowledge. Here at FC Payroll Solutions we are all members of professional bodies that provide advice on complex matters and we also have the ability to ask our specialists in other financial areas to assist. We are competent users of Xero and can support clients using this software.
What do our clients say?
“The Payroll Team at Francis Clark have offered unwavering support for our business throughout lockdown and beyond. They have remained on hand, to answer queries, process payroll and maintain business as usual whilst they have had to rapidly learn new and constantly changing regulations for the Covid-19 government schemes.”
“I was recommended to FC Payroll Solutions by our Independent Financial Advisor at a time when I was struggling to assimilate yet another change introduced by HMRC. After an initial interview I was confident that FC Payroll Solutions would provide a payroll service for us in a professional and courteous way, and that has proved to be the case. I would unhesitatingly recommend them to others.”
“Your payroll staff are always available at the end of a phone or by email; nothing is too much trouble and the accuracy and professionalism is superb. In the time you have been looking after us we have built an excellent relationship between ourselves and your payroll department. We truly do not know how we managed before asking you to take on our seven payrolls and wish we had done it years ago.”
“The Charity has outsourced its payroll to FC Payroll Solutions for a number of years now. We have always found FC Payroll Solutions to be responsive to our needs and undertake our monthly payroll promptly and efficiently. We would gladly recommend FC Payroll Solutions to others who wish to outsource their payroll.”
“We have been relieved of the burden of ever-increasing compliance with HMRC’s requirements for a very modest cost.”
“The team consistently deliver good customer service by answering both simple and complex queries in a timely manner, being clear and concise to non-payroll people! We would recommend their services as they provide the reassurance that our employees will have their pay processed correctly, compliantly and meeting all the necessary HMRC regulations. FC Payroll ultimately deliver on what they promise, making it a pleasure to work with them.”
“FC Payroll Solutions have provided an excellent and seamless end-to-end service for Ben Ainslie Racing Limited since we started the company. Outsourcing this critical function is always done with a certain amount of trepidation but their professionalism and capability, including answering queries and managing last minute change requests, has been exemplary.”
“I would recommend FC Payroll Solutions to any new or existing business, as they provide a very high and professional quality service, and are always available if you require assistance and advice. FC Payroll Solutions have been very helpful by answering my numerous questions. Fast service, really easy to work with, providing excellent management of payroll, tax and any NI issues.”