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FAQs

frequently asked questions

We offer tailored payroll solutions to suit your business needs. Here you will find answers to many frequently asked questions, but if your question is not listed please contact us and a member of our team will be happy to advise.

Payroll is becoming more complex with added legislation such as RTI and Auto Enrolment. To employ a qualified person to run your payroll in house, buy and support payroll software, training updates, office space, have spare capacity for absence cover of your pay roller, disaster recovery procedures and comply with data protection issues is just not cost effective for a lot of employers.

There are a lot of payroll providers to choose from and you need to be careful that you engage the right one for your company. The main thing to remember is that you need to compare ‘like for like’ and weed out any hidden costs.

  • Ask for a firm quote that includes all fees.
  • Query if you don’t have some sort of scoping exercise and procedure discussions.
  • Check the terms of engagement and ensure they can provide all services you require, include future requirements/growth, such as auto enrolment or business plans.
  • Is there a charge for changing the level of service required, what happens should you or the provider terminate the service.
  • Ask for testimonials and speak to the authors.

There are many payroll providers who do not hold the Bacs Registered status. This means that a bureau is audited and compliant to Bacs legislation.

Here at FC Payroll Solutions we ask the employer to delegate an authorised payroll contact within the company. Depending on the set up and size of the company there could be more contacts given. These are the people that we will work with when scoping the payroll requirements and setting procedures in place to include how data is sent to and from payroll.

Depending on the knowledge of the provider chosen, any payroll can be outsourced. With comprehensive scoping, agreed procedures and deadline dates in place, it will work!

All instructions for the payroll concerning employees pay are driven by the employer, if a Bacs service is requested a signature from a designated contact is required prior to sending the payroll to Bacs. This gives the employer control over what is being paid without the worries of processing.

With the checking procedures in place errors should not happen. If they do, FC Payroll Solutions will work with the employer to rectify the error. Procedures will then be addressed to minimise the same error occurring again.

Again this will depend on the chosen provider and their depth of knowledge. Here at FC Payroll Solutions we are all members of professional bodies that provide advice on complex matters and we also have the ability to ask our specialists in other financial areas to assist. We are competent users of Xero and can support clients using this software.

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